Customer Testimonials

Frank my contact at Mercedes,is always helpful and a true professional!

Service at White Plains Mercedes really couldn’t be any better. Have been bringing my cars there for 28 years, and they’ve never set a foot wrong.

Terrible customer service I suggest going to the new Rochelle location . Stay away from Daniel the guy scare like a sales man but he gives more of a construction worker vibe he is very deceiving and likes to insult customers . He called me a lier and when I threatened him with making a review he told me it doesn’t matter because they can report this false and get it removed . The sales manager is a joke I reported the incident to him and he flat out disregarded my concerns and defended Daniel’s actions . Stay away from this place ... Read More

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Google - Nov 12, 2026

Terrible customer service I suggest going to the new Rochelle location . Stay away from Daniel the guy scare like a sales man but he gives more of a construction worker vibe he is very deceiving and likes to insult customers . He called me a lier and when I threatened him with making a review he told me it doesn’t matter because they can report this false and get it removed . The sales manager is a joke I reported the incident to him and he flat out disregarded my concerns and defended Daniel’s actions . Stay away from this place you will thank me later !!

Last Monday I brought the car for replacing the front tires and do wheel alignment I was there 11 am I picking up 5 pm I was last one in place this normal two hours job take 6 hours by the way my office bay for this service real money not fake to receive this kind of service

I would recommend White plains mercedes to everyone. Professional and very courteous.

5 star experience working with Michael Ehrlich at MBWP. Super transparent and communicative throughout the process and delivered my new build ahead of schedule. Highly recommend.

The staff called to confirm the appointment. My car was ready when I arrived to rent. The staff was extremely polite. The next morning they called to let me know my car was ready. When I arrived, my car was ready and washed. The entire experience was very smooth and professional.

Chris was an exceptional listener and made my first Mercedes-Benz purchase such a wonderful experience. He took the time to understand exactly what I was looking for, listened to my needs, and made the entire process feel effortless. He made sure I felt comfortable, informed, and confident every step of the way. I couldn’t have asked for a better experience. Thank you, Chris, for making my first Mercedes purchase so easy and memorable!

Service manager was unbelievable went to Bat for a warranty on our tires. Highly recommend this dealership.

My new car got a warning light soon after I bought it so had it towed to Mercedes of White Plains but obviously didn’t have an appt. The Service Advisor, Dan, and Service Manager, Jay, did a great job helping me out to get the car in the shop and fixed within a day.

Very professional staff. Special shout out to Guiermo in the service center, helped me with my bags and even carried my coffee and knew I was running late for work. Got me through the process with ease.

The service at White Plain Mercedes is the best I have seen at any dealership. They are honest, helpful, thorough and prompt. I wish I could take our other cars to be serviced by them! I can not recommend a service department more highly.

From arrival to departure, staff was attentive, communicative, and service-oriented. It is important for me to thought partner with service personnel...all of my questions were handled responsively.

Best Mercedes service center in Westchester. 5 star experience all the way.

Not a great experience for us. So many maintenance issues, not great service.

I leased my car here last summer and have been coming back for service ever since. The whole team always makes me feel welcome. I’d definitely recommend this dealership!

The most seamless experince. Albert Helena can make it happen for you too 👌🏽✨

The entire car shopping process was made enjoyable by white plains Mercedes.

(Translated by Google) Professional service (Original) Profesional service

Very professional work and in timely manner no complaints just excellent.

Excellent service. Dan was great

Excellent service from MB As always!!!

Michael Ehrlich was excellent to work with. He made the process smooth and fast. Did not try to upsell or any shady practices. Would highly recommend!

Fast and friendly service.

Great team, service!

Our new lease of a Mercedes Benz GLA 250 was the absolute best purchase of a car we have ever had. Our sales consultant, Alyssa Landro, was resourceful, knowledgeable, extremely helpful, had a great sense of humor & attention to details. From our first meeting online, Alyssa respected our request to email communications only. So many times at other dealers these requests are ignored. Not by Pepe Mercedes Benz of White Plains- it is clear from the start the customers requests are being acknowledged. Alyssa kept in touch with us and found us more than what we wanted at a terrific ... Read More

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Google - Nov 4, 2026

Our new lease of a Mercedes Benz GLA 250 was the absolute best purchase of a car we have ever had. Our sales consultant, Alyssa Landro, was resourceful, knowledgeable, extremely helpful, had a great sense of humor & attention to details. From our first meeting online, Alyssa respected our request to email communications only. So many times at other dealers these requests are ignored. Not by Pepe Mercedes Benz of White Plains- it is clear from the start the customers requests are being acknowledged. Alyssa kept in touch with us and found us more than what we wanted at a terrific price. She goes far above and beyond to ensure you have the best car buying experience. Alyssa delivered our car to us well after dealership hours. Again Alyssa assured us the customer is very important to her. Marcelo Scotchman, a MB manager, contacted us during the process to let us know they appreciated our business (before the deal was even done!). And the 2 receptionists at the initial greeting could not have been more welcoming and friendly. Wish we had their names but they are easy to find from the moment you walk in the door! Thank you Alyssa. We look forward to working with you in the future as our family car needs change. It’s clear Pepe Mercedes Benz of White Plains knows how to treat customers!

Was easy as can be. Loaner was ready in and out of dealership within 5-7 mins

From start to finish everything was great

I had an amazing experience purchasing my new car, all thanks to Alyssa! From start to finish, she was professional, knowledgeable, patient, and genuinely a pleasure to work with. She made the entire process smooth, stress-free, and enjoyable. Alyssa went above and beyond to make sure I was happy and comfortable with my purchase. I never felt pressured, and she truly made me feel like a valued customer. If you’re looking to purchase a vehicle, I highly recommend asking for Alyssa! Thank you for such a wonderful experience. I absolutely love my new car!

I had a great experience working with Alyssa at Mercedes-Benz of White Plains! From start to finish, she was a pleasure to work with. She was incredibly responsive, answered all of my questions promptly, and always had a positive, helpful attitude. She made the entire process seamless and stress-free. I would absolutely recommend Mercedes-Benz of White Plains to anyone looking to purchase a vehicle, and I highly recommend asking for Alyssa.

Effectively

We recently returned for the third time to work with Daniel Malone at Mercedes-Benz of White Plains. The dealership has provided us with exceptional service across the board, and we especially appreciate Dan's efforts that have made the process each time so smooth and easy.

Attentive and detailed explanation of what my Sprinter needed,I felt comfortable with the information I received.

Had my car towed there on a Sunday with a flat tire. They took care of it quickly on Monday and I was able to pick up my car after work the same day. They were very communicative and thorough. Would go back for future service on the car!

⭐⭐⭐⭐⭐ I’ve been taking my car to **Mercedes-Benz of White Plains** for the past five years, and their service crew has consistently earned my trust. I drive 70 miles to have my vehicle serviced there, passing three other Mercedes-Benz service centers along the way—and there’s a reason I keep coming back. The team’s professionalism, attention to detail, and genuine care make the trip worthwhile. They take the time to listen, explain what needs to be done, and make sure I feel confident about the work. Over the years, they’ve made me feel like a valued customer, not ... Read More

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Google - Nov 1, 2026

⭐⭐⭐⭐⭐ I’ve been taking my car to **Mercedes-Benz of White Plains** for the past five years, and their service crew has consistently earned my trust. I drive 70 miles to have my vehicle serviced there, passing three other Mercedes-Benz service centers along the way—and there’s a reason I keep coming back. The team’s professionalism, attention to detail, and genuine care make the trip worthwhile. They take the time to listen, explain what needs to be done, and make sure I feel confident about the work. Over the years, they’ve made me feel like a valued customer, not just another appointment. Thank you to the entire service crew for five years of excellent service. When you find a team you trust with your vehicle, you stick with them—even when they’re 70 miles away! Highly recommend❤️

Everything went well with the services done. Thank you MB team

All good as always!

I am extremely satisfied with the service provided by Mercedes-Benz. The team consistently demonstrates exceptional professionalism and dedication when taking care of my vehicle. The staff is courteous, knowledgeable, and always willing to go the extra mile to address any questions or concerns I may have. I truly appreciate their attention to detail, excellent customer service, and commitment to making sure everything is handled properly. They make every service visit a positive experience. Keep up the outstanding work!

My service was performed in a timely manner. Jose was very professional and the worked was performed in the time he predicted.. I left very satisfied.

Very busy place but very efficient! We had a tire blow out on the way back to Syracuse We called them. They had the tire in stock and even though they were busy they took us right in. It was about and hour and we were back on the road. They took pictures of the bad tire for insurance too! Wish they were closer.

Dealer vastly overcharges for MB parts. Be careful, price check all parts with an independent mechanic.

Wholesale department is a total joke. Doesn’t answer the phone whether states to call for them to get vehicle ready and once there no one even tries to help you, had to remind about me being here and wanting to pick up a vehicle, had to spend total of an hour to just grab a vehicle. I’m not expecting pamper service as a retail customer but would be nice just a general human treatment. Can do much better.

Excessive service was recommended during the service and when I turned down those service, they don’t give complimentary car wash anymore.(which I got for every service past 5 years) which is ok, I don’t really need it. What makes it unacceptable is they failed my inspection too. I just bought this GLS from thier shop 2 years ago with just 16000 miles on it, and they failed the inspection. I just got the inspection done from an autoshop with no issue.

I brought my car into the service Department on September 21 due to my engine light turned on and my car would not start after pumping gas. I picked up my car on September 23, and was told the engine control unit was check and it’s ok to drive. Today September 24, the engine light came back on. I have had the worst experience driving my 2023 GLB 250 Mercedes Benz. This isn’t the first time my car was returned to me and had to bring it back to the service Department. I will be dropping my car off again. 🙄

I had a very bad experience with salesperson Peter Makaj. Use anyone else. My mother leased the car through him and, after her untimely passing, he wouldn't assist with the pickup and return of her car. Since I don't live locally, this presented many logistical challenges and expenses for us. In fact, he hung up on me several times and didn't return my phone calls. Negative stars.

Asked for an estimate on damage to my bumper. Was told I would get an email with the information the next day. Never received email. Called 3x and never heard back the entire week. Very disappointing.

Very disappointing experience with Mercedes-Benz of White Plains. My contact person was Dannielle, and unfortunately, communication was extremely poor. Text messages and phone calls would go unanswered, and getting updates on my vehicle while it was being serviced was frustratingly difficult. I had to constantly reach out just to find out what was going on. What made the experience even worse was that when I received my vehicle back, I was never given a clear explanation of what was actually wrong with my car or exactly what work was done to it. As a customer, I should not have to ... Read More

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Google - Aug 21, 2026

Very disappointing experience with Mercedes-Benz of White Plains. My contact person was Dannielle, and unfortunately, communication was extremely poor. Text messages and phone calls would go unanswered, and getting updates on my vehicle while it was being serviced was frustratingly difficult. I had to constantly reach out just to find out what was going on. What made the experience even worse was that when I received my vehicle back, I was never given a clear explanation of what was actually wrong with my car or exactly what work was done to it. As a customer, I should not have to chase someone down just to understand what repairs were performed on my own vehicle. Getting a loaner vehicle was also unnecessarily difficult. For a Mercedes-Benz dealership, I expected a much higher level of customer service, communication, and professionalism. Unfortunately, this experience was extremely frustrating and disappointing.

Jose was my advisor, and made the total experience a night mare

The service was good. But I also had a concern about my brakes and I was told that I will be charge to check my brakes even though my tires were going to be rotated. Then I was told I don’t drive enough but if I had a low leases contract with 7k miles what would have been the excuse. My lease is almost up and I’ will not be going back to Mercedes. I will be going back to Lexus because this would not be a problem.

I am extremely disappointed with my recent service experience. Prior to bringing my vehicle in for its annual service, my Mercedes-Benz app worked flawlessly, including the ability to remotely lock and unlock my vehicle. Immediately after service, that functionality disappeared, and despite spending considerable time trying to troubleshoot the issue myself, it remains unresolved. Even more frustrating was my inability to get a service manager to return my calls or provide assistance after multiple attempts. I expect much more from a premium brand like Mercedes-Benz. Breaking a feature that was working perfectly is disappointing; failing to provide responsive customer service ... Read More

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Google - Jul 25, 2026

I am extremely disappointed with my recent service experience. Prior to bringing my vehicle in for its annual service, my Mercedes-Benz app worked flawlessly, including the ability to remotely lock and unlock my vehicle. Immediately after service, that functionality disappeared, and despite spending considerable time trying to troubleshoot the issue myself, it remains unresolved. Even more frustrating was my inability to get a service manager to return my calls or provide assistance after multiple attempts. I expect much more from a premium brand like Mercedes-Benz. Breaking a feature that was working perfectly is disappointing; failing to provide responsive customer service afterward is unacceptable. This experience fell well below the standard I expect from Mercedes-Benz.

The salesperson I worked with was very friendly, professional, and genuinely a great guy. Unfortunately, I can’t say the same about my experience with the product or the service department. Just one week after purchasing my brand-new 2026 Mercedes Sprinter, the check engine light came on. It’s both ridiculous and embarrassing to have this happen on a vehicle that’s only a week old. I called the service department expecting that, given I had just purchased the vehicle, they would make every effort to get me in immediately. Instead, I was told the earliest available appointment was July 27. The ... Read More

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Google - Jul 15, 2026

The salesperson I worked with was very friendly, professional, and genuinely a great guy. Unfortunately, I can’t say the same about my experience with the product or the service department. Just one week after purchasing my brand-new 2026 Mercedes Sprinter, the check engine light came on. It’s both ridiculous and embarrassing to have this happen on a vehicle that’s only a week old. I called the service department expecting that, given I had just purchased the vehicle, they would make every effort to get me in immediately. Instead, I was told the earliest available appointment was July 27. The service manager told me they would call me today if they could arrange an earlier appointment. I waited all day, but no one ever called. How is this fair to a customer who just spent a significant amount of money on a brand-new vehicle? This issue was through no fault of my own, yet I’m expected to wait weeks to have a brand-new van diagnosed. I expected much better customer service and support after such a major purchase.

Buying experience was great, everything went downhill after. Mats were lost by courier, plates weren't applied for on time, after a month they took all details needed to register and I received permanent plates after 2 months of buying the car, so couldn't drive for a while with expired temp plates.

This has been the worst experience with a car repair that I’ve ever encountered. I’ve had Mercedes-Benz for over 40 years and when I brought my car into this establishment, White Plains Mercedes-Benz, the car was returned to me, and within two hours after the repair the same problem persisted. I immediately returned the car and now six weeks later as I write this report, the car has not been returned, and there’s been no explanation regarding the problem. It’s impossible to speak to the staff, I’ve had to call the general manager, I’ve filed ... Read More

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Google - Jun 27, 2026

This has been the worst experience with a car repair that I’ve ever encountered. I’ve had Mercedes-Benz for over 40 years and when I brought my car into this establishment, White Plains Mercedes-Benz, the car was returned to me, and within two hours after the repair the same problem persisted. I immediately returned the car and now six weeks later as I write this report, the car has not been returned, and there’s been no explanation regarding the problem. It’s impossible to speak to the staff, I’ve had to call the general manager, I’ve filed complaints with the Better Business Bureau on several consumer action advocacy programs, and will continue to ensure that all those who engage in future business with Mercedes White Plains understand the significant limitations of their service and lack of communication.

Service department was unable/unwilling to resolve problem. Will have to address issue with Mercedes corporate.

I like the service of the dealership, however the roadside service us just horrendous. First, you will wait a long time just to speak to any of them, then you will be led to a rep who you will not understand a single thing the rep is saying. I had to take uber for 2 days, I still have not gotten the reimbursement after a months. Dealing with roadside service is a nightmare and absolutely not recommending buying roadside service when u purchase a car.

amir & sebastian were very unprofessional & ridiculous too speak too , inquired about a car and was horribly spoken too ! i would of purchased the car too but that treatment i will be going somewhere else , hope the owner can address this you will lose another potential customer

I have been a client of this dealer since 2008. I have bought two cars there. I can tell you this was the WORST service experience in all those years. DO NOT RECOMMEND.

I already had a bad experience at this dealership when I was car shopping in August of 2025. Michael with the limp dealt with me. From the time he saw me, he looked at the receptionist, looked at me and said, “This is the one looking to buy a car?”, in the most condescending way. During our conversation all of my concerns were dismissed and it was obvious he was trying to get me into a newer vehicle on a lease when I specifically stated that I was interested in a CPO. My requirements were that the vehicle not have wood ... Read More

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Google - May 14, 2026

I already had a bad experience at this dealership when I was car shopping in August of 2025. Michael with the limp dealt with me. From the time he saw me, he looked at the receptionist, looked at me and said, “This is the one looking to buy a car?”, in the most condescending way. During our conversation all of my concerns were dismissed and it was obvious he was trying to get me into a newer vehicle on a lease when I specifically stated that I was interested in a CPO. My requirements were that the vehicle not have wood trim, no beige interior and I wanted a panoramic sunroof. I was told I have champagne taste with beer money because I wasn’t willing to go over my budget of 39K, especially not for what was available. He asked me how long I was willing to wait and I told him 2 months, that’s when he told me if someone comes in, he expects to make a sale that same day. Today, 5/14, I brought my vehicle in that I got from another dealership, for a B1 service. I should mention that my car is magno (matte), so it requires some extra care. I was asked if I wanted it to be washed after the service which I said yes to. I felt as though after spending $1000+, the least they could do is wash the car and it should be safe to do so with them. I dropped it off at 11am, we did a walk around and I pointed out the chips and scratches that were on my vehicle, because Edwin said that he hadn’t seen any. In his defense, they are hard to see unless you know exactly where they are, which I do, because I’m the only one who hand washes and dries my car, now. I received a call around 4:30pm saying that they’d need some more time with my vehicle. I told them that wasn’t an issue as one of their drivers would be picking me up from my home anyways. When I arrived around 5:30, my car still wasn’t ready but I paid and waited. A few minutes later, someone else’s vehicle was brought out to me. I assumed it was some silly joke, but no, they actually mixed up my gray GLC Coupe with a black GLE Coupe. Had I not been honest, that could’ve caused a really big mess. I was told my car was being washed and dried so I waited a bit longer. When it finally came, it was wet and dirty. I stood there rubbing out dirt spots, bird poop and whatever else because it was obvious they hadn’t washed my car. At best, they sprayed it with water. But the kicker? There’s now 2 new scratches and a new paint chip on my car. When I spoke with the person in charge, Henry, I believe, I showed him the new scratch and he tried to convince me that it was just dirt. After rubbing it with the wet microfiber towel and him passing his finger over it, he acknowledged that it was indeed a scratch. All he could do was offer to bring my vehicle back to have it washed tomorrow as if I would ever trust them to do anything on my vehicle ever again. I’m not sure what’s going on but unless you purchase your car here, DO NOT bring it here. The fact that they would lie about washing my car when the evidence is literally on hood is enough for me to never trust them again. At this point, I question if the service was even really completed.

Hard pass. Based on my experience, albeit limited, I would never patronize this business. Borderline unprofessional employees.

Went to take my car to them on a Thursday and they told me they’d be keeping the car until the following Monday and that’s when it’ll get evaluated. They didn’t want to give me a loaner either. I left with my car and took it to Greenwich where it was seen the same day and I was able to get a loaner.

So I dropped my car off on Monday April 27th at 430pm...your dealership didn't look at my car until Friday May 1st...to fix a fuse...and all they kept telling me is we are very busy...if your dealerships service department is that busy why tell me to drop my car off at that time...when I dropped it the service advisor to me 2 days at the most..

After owning over 5 different brands of vehicles and going to multiple different service centers throughout my life, I can say this is the worst service center I’ve ever been to.

Very Poor Service and Communication I scheduled an appointment to have my car repaired and dropped it off last Tuesday at 9:30 AM. I waited the entire day without receiving any update from the shop. At 3:30 PM, I called and texted Frank and was told that my car had not even been looked at yet. I tried calling and texting again at 5:45 PM, but no one answered or responded. My car stayed with them all day and into the next day (Wednesday), and by 2:00 PM Wednesday, it still had not been seen for repair. Because I need my car for work, ... Read More

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Google - Jan 15, 2026

Very Poor Service and Communication I scheduled an appointment to have my car repaired and dropped it off last Tuesday at 9:30 AM. I waited the entire day without receiving any update from the shop. At 3:30 PM, I called and texted Frank and was told that my car had not even been looked at yet. I tried calling and texting again at 5:45 PM, but no one answered or responded. My car stayed with them all day and into the next day (Wednesday), and by 2:00 PM Wednesday, it still had not been seen for repair. Because I need my car for work, I had no choice but to pick it up without any service being done. This place has very poor customer service. Making an appointment is completely useless since they don’t honor it, and they do not provide updates unless you chase them down yourself—and even then, they stop responding. I would not recommend this shop to anyone who values their time or expects basic communication.

I’ve called mb of white planes to schedule service in my GT 63 AMG ( bought the car few months ago in different state certified by MB) got check engine light on talk to service representative and he told me that I’m not able to have loaner car because I’m new customer at this dealership!! So I decide to take the car somewhere else ! MB of white planes shame on you how you treading customers !!!!! Highly not recommended

If you see this ad, it is a COMPLETE LIE in White Plains. We just visited the dealership and met with representative FRANK CROSBY. The meeting lasted about 15 minutes, and we were bombarded with complete lies and negligence from his part. We confronted him about the monthly lease cost for the GLE 350 2026, and he claimed that price was with $11,000 down, when in the ad it CLEARLY states that $6,076 is the down payment. FRANK CROSBY was a complete liar, and continued to add excuses when we confronted him about the ad posted; claiming that it was an “ad that Mercedes puts ... Read More

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Google - Oct 25, 2025

If you see this ad, it is a COMPLETE LIE in White Plains. We just visited the dealership and met with representative FRANK CROSBY. The meeting lasted about 15 minutes, and we were bombarded with complete lies and negligence from his part. We confronted him about the monthly lease cost for the GLE 350 2026, and he claimed that price was with $11,000 down, when in the ad it CLEARLY states that $6,076 is the down payment. FRANK CROSBY was a complete liar, and continued to add excuses when we confronted him about the ad posted; claiming that it was an “ad that Mercedes puts out nationally”. Terrible service, and we were honestly heart broken to have received such treatment from such an astound company. At the end he also claimed the National ad doesn’t apply to white plains. We will be taking our business elsewhere, the Mercedes dealership in Connecticut! Don’t waste your time going here!

Jefferson Almonte sales guy is the worst representative. He doesn't know how to talk to costumer, very rude and unprofessional.

The little shop of horrors. My vehicle was repaired through this dealership after an auto accident. What should have been a 30 day repair became a 120 day repair, largely because they never fixed the car properly. The driver side door and bumper misaligned, multiple gapping on interior parts, and orange peel on painted surfaces. Even damaged parts of my car in their shop and tried to deny it. Luckily, I had pictures. I reluctantly returned for a recent service for a faulty air conditioner (coerced by the heatwave) and they changed an unrelated component. Unsurprisingly, the problem returned. Now my car ... Read More

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Google - Aug 16, 2025

The little shop of horrors. My vehicle was repaired through this dealership after an auto accident. What should have been a 30 day repair became a 120 day repair, largely because they never fixed the car properly. The driver side door and bumper misaligned, multiple gapping on interior parts, and orange peel on painted surfaces. Even damaged parts of my car in their shop and tried to deny it. Luckily, I had pictures. I reluctantly returned for a recent service for a faulty air conditioner (coerced by the heatwave) and they changed an unrelated component. Unsurprisingly, the problem returned. Now my car is with the professionals at Greenwich Mercedes Benz where they actually live up to the customer service expectations set by MB of old. Avoid this place if you can.

The service department has really gone south. I am an existing customer who purchased the Benz from this dealership and have performed all maintenance and repairs at this dealership. I had to replace four tires of my MB. I made an appointment on their website (this dealer's website, which directs to MB tire store) and I have a confirmation email with a price quote for the tires, installation, balancing and alignment. I called the day before the appointment to confirm, and they said they can't find the appointment. After several searches, they said they can't find it ... Read More

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Google - Aug 16, 2025

The service department has really gone south. I am an existing customer who purchased the Benz from this dealership and have performed all maintenance and repairs at this dealership. I had to replace four tires of my MB. I made an appointment on their website (this dealer's website, which directs to MB tire store) and I have a confirmation email with a price quote for the tires, installation, balancing and alignment. I called the day before the appointment to confirm, and they said they can't find the appointment. After several searches, they said they can't find it and they're booked. That was weird. So I asked whether they would honor the price quote (from their own website). The guy on the phone says he would have to check the price and can't honor online quotes. I ask to speak to the manager and he promises to call back in 15 mins. No call. I wait for ~4 hours and then call back thinking maybe it was a new employee. This time, they still can't find the appointment. This person says they don't advise waiting at the dealership while four tires are replaced because it might take all day! 4 tire replacement takes all day? Just pure incompetence!

Be careful with these guys , I Bought a car from them ,Pre Owned certified with 30 k miles , and the car had been crashed into in their LOT , and it did not come up on carfax,they just fixed it and sold it, and when I found out , I contacted them and they said the Manager that I've dealt with doesn't work there anymore....they fixed it themselves and sold it , The Car has been nothing but problems ....BE CAREFUL P-S- LOL Everything that I am saying it's on record and easy to prove , and by the way ... Read More

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Google - Jul 26, 2025

Be careful with these guys , I Bought a car from them ,Pre Owned certified with 30 k miles , and the car had been crashed into in their LOT , and it did not come up on carfax,they just fixed it and sold it, and when I found out , I contacted them and they said the Manager that I've dealt with doesn't work there anymore....they fixed it themselves and sold it , The Car has been nothing but problems ....BE CAREFUL P-S- LOL Everything that I am saying it's on record and easy to prove , and by the way I still have the car and currently going thru another headache with it😅....

I just purchased one of many sprinters to come. The sprinter sales rep was very unprofessional and kept complaining that he wasn’t making anything on the deal. The only reason why we proceeded is because they had the color I wanted. There was no sense of urgency to sell me the van and even told me that we got denied for credit approval, which was highly incorrect. We ended up getting the Mercedes sprinter from the Manhattan location, and the sales rep was the most professional sales rep I’ve ever dealt with in the car business. He didn’... Read More

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Google - Jul 26, 2025

I just purchased one of many sprinters to come. The sprinter sales rep was very unprofessional and kept complaining that he wasn’t making anything on the deal. The only reason why we proceeded is because they had the color I wanted. There was no sense of urgency to sell me the van and even told me that we got denied for credit approval, which was highly incorrect. We ended up getting the Mercedes sprinter from the Manhattan location, and the sales rep was the most professional sales rep I’ve ever dealt with in the car business. He didn’t make me feel bad about what I was willing to pay out the door. Was more than accommodating and professional. I also had zero issues getting financed through Mercedes financing when they processed our application. When I inquired about the turnaround time for our application status, Dave Link the sprinter sales rep responded in quotes I’ll let the sales manager know that you’re being impatient. The turnaround time when I dealt with another Mercedes dealer was literally a half hour. My business is growing and I’ll probably have a fleet of sprinters soon and they will not get a dime of my money.

So confused - let me start by saying I am on vacation in NY State. I called to schedule service on my 2011 E350 Wagon because it is currently undrivable. Was told "we don't work on older cars 2010 and older". I Explained my car was a 2011 and asked why she cannot make me an appointment. She tells me "we don't work on older cars 2010 and older". I again explain mine is a 2011 so it is newer than 2010. She again for the third time tells me "we don't work on older cars 2010 and older&... Read More

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Google - Jul 3, 2025

So confused - let me start by saying I am on vacation in NY State. I called to schedule service on my 2011 E350 Wagon because it is currently undrivable. Was told "we don't work on older cars 2010 and older". I Explained my car was a 2011 and asked why she cannot make me an appointment. She tells me "we don't work on older cars 2010 and older". I again explain mine is a 2011 so it is newer than 2010. She again for the third time tells me "we don't work on older cars 2010 and older". I told her I was very confused. She transfers me to the Parts Dept. they are confused as to why I was transferred to them and sent me back to the service dept. a guy answers and I tell him I have a 2011 and the person I was speaking to previously refused to make an appointment. He said they do work on 2011's and newer. I asked about a loaner car and was told they cannot do a loaner for service on a Mercedes Benz that old. I Now I have no car to use on my vacation and have to have the car towed over 200 miles back to my home and rent a car. I have 7 other Mercedes Benz cars in the family including some VERY TOP END Mercedes. I have never been treated this way by any Mercedes Benz dealer in the USA. This is appalling treatment.

I dealt with a younger gentleman named Saul. He has a 2013 corolla in grey. This is where the story begins: Saul posted a facebook ad looking to sell his 2013 Toyota Corolla for $8,000. After some negotiations back and forth we agreed to $7600. I drive from Connecticut over an hour away with traffic to make this deal. He sent me an address to Mercedes as he was an employee there. I don’t normally conduct private business at a dealership but thats the address he sent me. Not only was he conducting business at the dealership for a private sale, I’m ... Read More

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Google - May 3, 2025

I dealt with a younger gentleman named Saul. He has a 2013 corolla in grey. This is where the story begins: Saul posted a facebook ad looking to sell his 2013 Toyota Corolla for $8,000. After some negotiations back and forth we agreed to $7600. I drive from Connecticut over an hour away with traffic to make this deal. He sent me an address to Mercedes as he was an employee there. I don’t normally conduct private business at a dealership but thats the address he sent me. Not only was he conducting business at the dealership for a private sale, I’m sure he was conducting the business while on the clock. As we test drove the vehicle he told me he has another guy coming for $7800 and I can zelle him the other $200. Not only did we agree to a certain price but now he rug pulled and tried to charge me more for a vehicle after I drove an hour. I asked him why he couldn’t have told me prior to traveling a distance that he was no longer interested at that price point. Not only is this extremely shady but now I would never conduct business with Mercedes Benz of White Plains seeing as if theres one shady guy there is probably multiple. I hope everyone sees this and stays far away from this business. Unethical business practices by Saul was blatant disrespect even at his own area of work. If I need to add pictures of the conversation I can.

Terrible management, lack of trust and responsibility. Please find yourself a better dealership. They give a bad taste to Mercedes. I sooner wish I purchased my EQE from Princeton, NJ or ANY other dealership than this as they are scam you into the luxury experience. They lack service skill and appropriate follow up. They will surely provide you excuses rather than accountability for anything that does wrong with the car. Purchasing a new car means you want to trust the dealership you're using. You will provide business to them through services and repairs, THIS DEALERSHIP is NOT IT. Drive ... Read More

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Google - Apr 21, 2025

Terrible management, lack of trust and responsibility. Please find yourself a better dealership. They give a bad taste to Mercedes. I sooner wish I purchased my EQE from Princeton, NJ or ANY other dealership than this as they are scam you into the luxury experience. They lack service skill and appropriate follow up. They will surely provide you excuses rather than accountability for anything that does wrong with the car. Purchasing a new car means you want to trust the dealership you're using. You will provide business to them through services and repairs, THIS DEALERSHIP is NOT IT. Drive to any other one and save yourself time and money.

A Dealership That Sells, Then Disappears. If you value safety, service, and your time—please read. I purchased a brand-new electric vehicle from White Plains Mercedes-Benz expecting the quality and service that the Mercedes brand is known for. Instead, I received a car plagued with persistent technical issues and a dealership that repeatedly failed to take accountability. From ongoing HV battery malfunctions, brake assist defects, and Bluetooth/CarPlay failures—the vehicle was delivered with system errors from day one. Despite multiple service visits and requests, these issues remained unresolved or temporarily masked with system resets. The dealership made numerous promises ... Read More

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Google - Apr 21, 2025

A Dealership That Sells, Then Disappears. If you value safety, service, and your time—please read. I purchased a brand-new electric vehicle from White Plains Mercedes-Benz expecting the quality and service that the Mercedes brand is known for. Instead, I received a car plagued with persistent technical issues and a dealership that repeatedly failed to take accountability. From ongoing HV battery malfunctions, brake assist defects, and Bluetooth/CarPlay failures—the vehicle was delivered with system errors from day one. Despite multiple service visits and requests, these issues remained unresolved or temporarily masked with system resets. The dealership made numerous promises to handle the matter “directly with corporate,” yet as soon as real accountability was required, they deflected entirely—throwing the case to MBUSA and stepping away from any ownership. I was continuously fooled into believing they were dealing with this yet when I called management, they would be confuse. Henry the service manager was so prideful of his 30 years of sales experience but all of it was just to do the typical sales pitch. The response to major safety concerns was inadequate at best and negligent at worst. After over a year of back-and-forth, I received no proper resolution, only a $200 service credit—insulting in light of the time, travel, and continued vehicle risk. This dealership was quick to close the sale but failed to uphold even the minimum standards of post-sale service. If you’re looking for support after signing the papers—look elsewhere. White Plains Mercedes-Benz sold me a faulty vehicle and walked away. GO TO ANY DEALERSHIP BUT THIS ONE FOR YOUR MERCEDES.

Worst valet service I'm totally disappointed 😞

Horrible experience didn’t expect from such a brand name dealer. Avoid sales guy Daniel Azadian , after the deal he stops responding to emails , voice calls , very unprofessional . Misleading information on the car , broke down right after receiving within 20 miles of driving and found that there were repairs that were never disclosed. Even after charging more than 700 dollars , no temporary or permanent plates even after close to 2 months of transaction.

Just kudos to Giovanni for a no fuss no muss buying experience. Everything went great from talking, texting with him, we did everything online and over the phone. After I get approved I test drove the car and signed the papers. I only spent less than an hour at the dealership. And also Victor (service dept.) who helped me during my car services. This 2 guys are professional and courteous.

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I went there to test drive a car because i wanted to buy and they didn't let me because i had an offer from another dealer which was better than there offer and they basically kicked me out the dealer. Worst service ever Worst management Worst employees who is working for a luxury brand

Called twice regarding a car that they had posted on Car gurus without pictures. The personnel did take my information down both times promising they could send me pictures of the vehicle , and I have not received a call back for 2 weeks.

Be careful when buying parts from here especially relays or fuses . They gave me the wrong relay for my car front relay/fuse box and damaged my box .. car won’t start had to buy a new one that costed $350+ .

Disappointing that they don’t provide you a loaner unless you bought your car from there. We purchased one from there and one elsewhere but no loaner unless it was purchased there. Take your benz to Fairfield and they will provide a loaner no matter where you purchased.

Been with mercedes for years and this is the worse one to bring your car to service to. If you don’t mind having your time wasted & being treated like your driving a junk car even though you are in a brand new mercedes then this might be the place for you.

these guys are like wolves in sheep skin. They sold me a 2023 CPO with all sorts of issues from a chipped windshield to two bent rims and didnt even carry out servicing of the vehicle before selling it. The sales guy Rashane and SM all talk the big game how nice they're to customers but I suggest prospective customers should take that with a pitch of salt.

The worst shop ever. They couldn’t fix an electric problem and had the nerve to say it was an issue before the vandalism. Plus the guy on the phone said they not getting payed to fix the car cause it came from an insurance claim from another shop. Mind you I just payed 12 thousand for an engine problem and it was out less than 2 weeks. But a headlight they can’t fix in a month and not to had I couldn’t get a loaner because they said I didn’t buy the car there but fast forward a ... Read More

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Google - Apr 5, 2024

The worst shop ever. They couldn’t fix an electric problem and had the nerve to say it was an issue before the vandalism. Plus the guy on the phone said they not getting payed to fix the car cause it came from an insurance claim from another shop. Mind you I just payed 12 thousand for an engine problem and it was out less than 2 weeks. But a headlight they can’t fix in a month and not to had I couldn’t get a loaner because they said I didn’t buy the car there but fast forward a year later a girl that I know didn’t buy her car there neither but still got a loaner.