Customer Testimonials
We pride ourselves in the fulfillment of our customers. We strive to meet and exceed unparalleled levels of customer satisfaction and make your car buying and servicing experience easy and stress free. We really mean that. Don’t just take our word for it – see what past customers have said about us and their experience with Mercedes-Benz of White Plains.
I have been dealing with this dealership for about 15 years. And that’s how long I know and have done business with Bobby Ayo he is not only a great sales representative but the best car salesman I have ever dealt with by far. A true gentleman and a very nice person.
The best coustomer service. Boby was the best. Thank you for the great service and
Immediate service. Pleasant personnel, made me feel comfortable.
I walked into MB White Plains and was delighted to meet a wonderful human-being named Josephine. She helped me find the right vehicle and worked with me to answer all of my questions and concerns throughout the entire car buying process. a true professional and genuinely good person. The vehicle she recommended exceed my expectations and I was surprisingly pleased. Thank you Josephine and MB of White Plains for your help with this.
A Very Special Thank You To My Professional Salesperson Jessica. 10/10 Satisfaction!!!!!!. World Class Experience. Thank You So Much For Making My Experience MAGICAL. Jessica Is The Best Talent at Mercedes- Benz Of White Plains. From The Moment I Walked Into The Showroom Jessica Greeted Me With The Best Smile Ever ( I Could See Her Beautiful Smile Under Her Mask).WOwwwwww. I Believe Jessica Should Be the Brand Ambassador At Mercedes-Benz USA. You Are My Favorite Sales Person. I Highly Recommend My Families and Friends To Ask For JESSICA At The Door. Jessica Treated Me Like A Family Member. I Was ...
If your repairs are not under warranty, it can be expensive, but they take very good care of there customers.
Just bought a car from Mercedes white plains and Jessica was the sales rep helping me - she was so great!! Very accommodating, explained everything and helped with any questions I had. I felt comfortable with my first car purchase and I couldn’t thank her enough! She also sat in the car with me before leaving to get it set up with my phone and set the features to my liking (god knows I don’t know how to hahah). After my purchase, she would call in and check on me and the car, which I appreciated. She is ...
All thanks to Jessica De La Rosa, I was able to walk out with the car I was looking for that same day. I would highly recommend Jessica to any future costumers as she is very welcoming, knowledgable when it comes to cars and sales, created a wonderful experience and is bilingual. I can't complain about nothing as the process was smooth and will totally return in the near future.
Frank G and Christian have been nothing but courteous and professional. After my experience at Mercedes of White Plains, I'm not sure I'd go anywhere else. I trust them and feel well taken care of. Thank you!!
From the front desk to finished it was so great and easy to purchase our Car Lidian Nikolla helped through all the process he was very helpful and very professional I highly recommend him Thank you
Friendly staff, clean and knowledgeable! Will take back my car there for service
Thank you Josephine N. for going the extra mile and taking such good care of me during my purchase process. You found exactly what I was looking for, you kept me updated every step of the way and the vehicle arrived way ahead of schedule. Thank you to everyone at White Plains Mercedes especially Josephine who did an incredible job!👍🏻👍🏻
From the time I called to the time my Sprinter was ready, the experience was great! Sal, Ryan & the team on the Sprinter repair side did everything they could to get my work truck back on the road as soon as possible. I highly recommend them!
Daniel is an excellent sales guy. Very friendly and helpful answered all my questions.
THANK YOU LUCINDA!!! We had such a great car shopping experience. We knew exactly what we wanted, and that’s what we got. No run arounds and no haggling. We ordered our car and it arrived before it was expected. We have been a customer for four years and the service is always great. We will be back for our next one!
Helpful
Looks like a fun place to work
On April 5,2021 I drove from N.J. looking for E400 Mercedes, I found one that I wanted. I paid the asking price that they asked for without trying to negotiate a lower price. They charged me $451.93 for my registration, I asked why so much and the salesman Ralph Rodriquez stated that was there policy to charge extra and I would receive the balance. As of todays date 7/13,2021 I am still waiting for my balance of $367.93 I am a SENIOR CITIZEN who they are taken advantage of. I would not recommend this dealer to anyone
Ralph was an incredibly helpful and knowledgeable. I usually dread these experiences but he made the process of getting our (dream) car wonderful. He was a consumate professional. Top notch customer service.
Best experience EVER as usual! I couldn’t be happier not only with my new car and deal I got but the way I was treated by Matthew Schafran and Nicolette Natale. They were very knowledgeable, professional, courteous, and accommodating from beginning to end! Ohhh and I should mention extremely patient 😉 I honestly couldn’t be happier! THANK YOU!
We had a great experience at this dealership. My wife purchased a C class sedan. We worked with Amberlyn, who was courteous, professional, super knowledgeable about the cars and options and delivered outstanding service without us having to wait around. She took care of the whole process in a very smooth way and made it all very seamless. The whole experience at this dealer was very pleasant and we highly recommend it as a place to do business.
Smoothest car purchasing experience ever. Even though I drove an hour from home, it's well worth it! Shout out to Amberlyn, Bob, and all the other friendly staff. They worked closely with me from beginning till they sent us off at the dealership. Absolutely recommend Mercedes White Plains to anyone who's interested in buying a Mercedes.
I originally purchased my car from the dealer in Paramus because I couldn’t find a CLA 35 anywhere. I had a problem with my tires and the service and jorobar help I received from the dealer I purchased my car at was so disappointing. I reached out to the white plains dealer and they helped me right away. Got me an appointment, Dan from the service department really went out of his way to ensure that not only my tires got fixed, he was able to put me in a loaner as well. I will definitely purchase my next vehicle ...
Both myself and my sister have had five leases with the Mercedes Benz product and always pleased however this has been our first dealing with an amazing salesman named Daniel Azadian and his manager Jim Romer. As repeat lease customers of this product for many years we must say we have never had such a wonderful and smooth experience as we had with Daniel. Not only extremely knowledgeable but just as friendly which made our transactions so much easier. If you are in the market for a Mercedes product we would definately recommend you see Daniel Azadian at Mercedes-Benz of ...
We leased our SUV through Frank Crosby and he was amazing. A true professional, extremely helpful and guided us through the entire process. There was no question he couldn’t answer and extremely versed in all things related to the car. He made the entire leasing process extremely seamless, and always went the extra mile to make us comfortable through the process. At no time was he pushy or did we feel rushed in our decision. This was easily the best car leasing experience we have ever been part of, and that’s directly related to Frank, Nosh and the ...
Amberlyn made our first Mercedes experience a pleasure. She went out of her way to make us feel comfortable with our decision. She even answered our questions outside of normal work hours. We went there to buy a CLA250 and left there with an E350. What a wonderful car!
I very much recommend this specific dealership, and also sales person Ralph Rodriguez. I had a 2019 CLA but wanted a 2021 A Class and somehow Ralph made it happen. Not only was the process the smoothest process ever, but I got exactly what I wanted - vehicle & payment wise! I am very much pleased & couldn’t be any happier! Thank you Ralph, I will def be referring my friends and family here. AND he delivered the car to my house !!! How convenient!
Great Service by Ralph Rodriguez. We came in expecting the best and we got the best.
You want a Benz? Don’t waste your time going anywhere but here. They gave me great service and helped me get through the hurdles of certifying my credit.
Dan Malone and Nicolette Natale could not have been better partners through our first ever leasing process. They were incredibly patient in answering all of our questions, and made sure we were fully informed at every step. The entire team was completely professional from moment one, and even helped accelerate the process knowing we had a time crunch on our end. Even though this was our first time at the dealership, I know we'll be coming back for years to come!
Dan Malone made the process as comfortable and simple as possible. He will find you what you are looking for hands down.
By far the best car buying experience ever. My sales associate Amberlyn Alvarado was very professional, direct no bs and easy follow up. Friendly staffs and courteous people loved every moment there..
Super happy with the service and attention we received from Ralph Rodriguez. He answered all our questions and concerns and made us feel extremely comfortable with the purchase we were making. He made every step, from viewing the vehicle to the second we left the parking lot with our new vehicle, an amazing experience. I would definitely recommend Mercedes Benz of White Plains to anyone considering making a purchase of a Benz, as well as getting their vehicle serviced here. Definitely ask for Ralph Rodriguez!!! He will make the process so much easier and wonderful!
I experienced nothing less then exceptional service. My sales guy Travis was amazing, so helpful, so kind and considerate. I’m extremely pleased with my new purchase.
Excellent service. Thanks
Wonderful experience. I've been financing 3 cars, all from MB White Plains. Service was great, everyone was nice, no hassle, and everything done quick! Shout out to Ralph Rodriguez. He's very insightful, professional, and helped me getting my third car. If you need a car make sure you hit him up!
Than you, I had the easiest and most pleasant experience with Robert T, he’s really knowledgeable, genuine, and super nice I highly recommend working with him with your next purchase or lease I know I will when my lease is up. He went above and beyond. I been dealing with Mercedes-Benz of White Plains for a long time they are absolutely top Shelf Thank you again
What a wonderful place! Went in looking for an SUV. Had my eye on the GLE but once I saw/drove the vehicle I realized it was just too big for me. My sales associate Ledion then suggested the GLC. We reviewed the options and he patiently explained why he thought it was the best option for me, he was right. I had so much confidence in his direction I didn’t even test drive it. Drove the car right off the showroom floor and am absolutely in love. Ledion worked with the finance department to get me the right ...
My visit to Mercedes-Benz of White Plains has been highlighted by excellent service from Jessica De La Rosa - a salesperson who will sure all your needs are met, all your questions answered and all your requests fulfilled. Thank you, Jessica.
Nosh and Travis are exceptional and definitely deserve a raise. Nosh explained everything in detail to me about my C300 and I'm loving everything about the car. I love how he spoke to me from a customer's stance and not just a sales rep trying to get me to spend money. Very happy with my purchase and I'll be referring family members to work with them!
I purchased a C300 Coupe with Jefferson in March 2021. This is not my first Mercedes-Benz and I have purchased from dealers in Massachusetts and Connecticut in recent years. Jefferson and the team at Mercedes-Benz of White Plains made my purchase effortless and an absolute joy, surpassing my experience at Mercedes-Benz dealerships in Connecticut and Massachusetts. Jeff and his team were a real pleasure to work with and I would definitely give them my business again!
First and foremost, I would like to thank Nosh and Jefferson and all of the employees at Mercedes White Plains for helping me getting my new car. I initially came in and spoke with Jefferson in regard to my particular car situation and they tried everything to work with me. When Nosh came in and started working with Jefferson and working out the numbers and what I wanted and needed it felt like I was part of their family. I never bought a car from them, nor knew any of them but the environment at the dealership is very welcoming. ...
First I would like to say if you come here ask for Nosh in sales he is great ! Very friendly and made my buying experience so much better highly recommend dealing with him so happy with my GLB 250
Purchased a car through Jessica De La Rosa, and could not have asked for a better sales experience. She was extremely pleasant and easy to work with, had excellent car and sales knowledge, and provided an incredible all around experience. Would highly recommend her to all future customers and would return to purchase a future vehicle through her. 5 stars and 10/10 sales person
Very friendly.
Our sales person Travis was great
Hats off to the service department especially service supervisor Michael Reyes this gentleman is just unbelievable he goes over and beyond to help his customers, the quality of service he provides is truly impeccable Thank you so much Michael I really appreciate everything you have done and the great service and attention you have shown me 👍👍👍
Bobby helped my mom replace her SUV and made the process very easy. He was very professional and helpful and worked out a great deal for her. We were all very pleased with the process and his personal attention which led to a great outcome.
Mike Reyes, Service Advisor, is my “go to” for the TLC I seek for my vehicle at MB White Plains. Mike never disappoints me and makes me feel like I’m his only customer! He has been the consummate professional, displaying patience and offering fact checked information so I can make informed decisions when servicing my vehicle. During my most recent visit, he and John Francese, Senior Tire Store Advisor, worked collaboratively to ensure that my GL 450 was safe and ready for a family road trip. They keenly recognized my sense of urgency and concern. They accommodated me and my ...
Great experience! Got a new car! And the service was excellent. Everyone was so professional
Just bought a repeat MB from Paul T. He is a pleasure to deal with, works hard to meet our needs in a tough supply chain market and never pressures the customer. We will be getting a second vehicle from him shortly. Arthur and Ellen C.
My wife and I had been looking to purchase a Mercedes for a while and decided on the exact model we wanted. We knew exactly what we wanted and so we went in to see it in person. We were approached by Dan Malone, who greeted us as though we were family. Long story short, he was able to show us exactly what we came for, did not toy around with us, was a straight shot, and very relatable. He put our car buying experience at ease. He even followed up with us to ensure we were happy with our ...
Just bought my first Mercedes ever and I’m so glad I came here! Ralph Rodriguez in sales, Tyler in concierge, and Bob Carol in finance were all so helpful and honest throughout my experience. Ralph was especially helpful when it came down to my ultimate decision in leasing a 2021 CLA - he wasn’t pushy at all, gave me his honest opinion including the good and bad, and was very realistic about pricing and what a good investment/bad investment would look like. I wasn’t even sure what leasing would look like and was planning on financing an ...
I highly recommend Mercedes of White Plains to anyone looking for a new or pre-certified Mercedes… I bought a C 300 convertible Mercedes pre-certified and We were treated wonderfully And our sales rep Amir Jakupi couldn’t have been more professional and courteous… We were pleasantly surprised when Amir called us a week later checking in to be sure we were happy with our new pre-certified Mercedes… We will definitely recommend Mercedes of White Plains to all our family and friends!!!😃
I would highly recommend working with Ralph Rodriquez at Mercedes-Benz of White Plains. He is very knowledgable about the brand and models but isn't pushy. He made the buying process super simple and valued my time. The dealership has a good selection of certified pre-owned cars at excellent prices.
I received excellent service from Ralph Rodriquez at Mercedes-Benz of White Plains. He has a thorough knowledge of the cars and was helpful without being pushy. I am very happy with my certified pre-owned vehicle and highly recommend the dealership.
What a great experience! Bob Binette and his team (especially Paul T.), were wonderful to work with. They were so helpful in finding me the exact car that I wanted. Very patient and not pushy at all. Truly think that they want their customer to be happy! I highly recommend! Thank You MB of White Plains!
Just purchased my first car from here last week.What a pleasure dealing with ROBERT and the rest of the team.So professional and not pushy at all.Told Robert what car i was looking for and he spent his time showing me similar cars for an idea on what i couldn't make my mind up on.Within a week what i wanted arrived and i couldn't be happier.I highly recommend this dealership and will be purchasing future cars here.
Awesome! Christian in parts department couldn't have made my purchase any easier. Will definitely be back.
I have been a loyal customer of Mercedes Benz for decades but my last experience was overwhelmingly great. I wanted to transition from my 2019 450E Wagon to a sedan and worked with a wonderful salesperson, Debie Goldschmidt. She was incredibly knowledgable about Mercedes-Benz products and recommended a 2021 450E Sedan. Not only did she recommend the model but the color and some of the options as well. Since leaving the showroom with my new car, I have gotten numerous complements on both the model and color. All of her recommendations for the options were perfect and I will definitely recommend Debie ...
This is a CLASS dealership. Friendly, courteous, honest to deal with, great cars of course, and just a pleasure all around. I’ve bought a lot of cars at a lot of dealerships over the years. This one ranks right up there at the top. Thank you!
I had the easiest and most pleasant car buying experience with Sean Loperfido. He is really knowledgeable, genuine, and super nice! Highly recommend working with him for your next purchase ... I know I will! He went above and beyond for an amazing purchase experience. Thanks again!
Deborah Goldschmidt was very helpful. She quickly confirms a vehicle in inventory with features I want and strikes a great deal on the pricing including the maintenance package. Great experience and highly recommended.
Great service. See Travis. He will listen (a lost art these days) and find you what your looking for with haste. And John Skiadas really was helpful throughout the whole fiance process. Everyone was extremely transparent and professional. Met and exceeded my expectations
Robert from Sales, Josephine from Service .. High Class Level of service, which I really appreciate.
Haven't purchased a vehicle yet,..but Mr. Crosby is an Excellent sales guy!!! He's very knowledgeable, Patient, and tells it like it is,.!!!
My experience with Jefferson at MB of White Plains was considered an expectational experience. We currently live out of State and Jefferson was able to provide a walk- through video via facetime of the car we were interested in. He was able to answer all of our questions before arriving for a test drive. During our test drive, under COVID 19 precautions, Jefferson provided great insights and answered all of our questions about the car. Once we agreed on moving forward with our purchase, Jefferson also guided us with all the documents needed before hand, so were were able to drive ...
My experience purchasing a vehicle has always involved stress and this transaction was no different. The difference was how the stress was handled in the moment. My salesperson, Deborah Goldschmidt, was responsive to my concerns and did a great job. Tyler did a solid job tutoring me on all of the amenities included with my vehicle. Lucy was engaging and made every effort to troubleshoot the issue the developed with the Mercedes app. The manager, Bob Binette, was amazing! Great communicator who knows his business and knows how to treat the customers and the people who work with him. Unfortunately, ...
I had a GREAT internet sales experience with Ralph Rodriguez and Marsel Paloka. Answered all of my many questions over the course of consecutive days, sent me the paperwork via a notary service, and even took video of the loading for shipment to FL. Class acts and committed to complete customer service. Thank you Ralph and Marsel! So glad to have found you guys, and of course the car too! Highly recommended!
Searching for a specific CPO car with the options you want is tough. Really luck of the draw in finding it. I was looking for a specific GLE 350. Honestly I’m probably an annoying customer because I know exactly what I want and what I want to spend. I don’t want to be shown something else for a different price no matter how good of a deal it is.I went to a few other Mercedes dealerships and every time I felt like I was getting setup or worked because after telling them what I would want they would ...
I recently bought my car here at Mercedes-Benz White Plains and I had an amazing experience. Sebastian Merino is the best sales consultant I've ever worked with! He would always call me with updates about my car and always made sure I got exactly what I wanted. I could not have asked for a better experience! Thank you so much Sebastian!
I have leased and purchased numerous cars over the years. Working with MB white plains was by far the greatest car buying experience I have ever had. Luci was the best salesperson. She was honest and upfront about the car and pricing. She made the process very easy, even during covid! I drove from Long Island, where I have many Mercedes dealerships to choose from, up to white plains because it was worth the trip. Luci even followed up with me the day after I picked up my car to make sure I was happy. I will not only be ...
Very friendly and helpful staff! Would recommend Mercedes-Benz of white plains! Thank you Tim and Rob! Lauren & Doug
Mercedes-Benz of White Plains is an excellent dealership. This is my 4th Mercedes purchase. Marsal Paloka is wonderful to deal with as a Finance Manager. Ardit Shabi is an excellent salesperson. This is the second car I have purchased from him. He is very informative and precise with his answers. All questions were answered immediately and correctly. There were no hidden costs or issues. I highly recommend the dealership. These two men know their job and do it well in order to make it easy for the client. The client is always NUMBER 1 for them!!
Peter Makaj is an exceptional salesman. He went out of his way to make my purchase experience easy and straight forward. Unlike most of the experiences I've had purchasing a car Peter kept his word and was fair and honest the entire process and took the time to setup and show me all of the features in my vehicle. Service was above and beyond. Highly recommend dealing with Peter Makaj. Update: 2020 I purchased another car from Peter replacing my 2015 C300 4Matic in polar white with a CPO 2017 C300 4Matic sport coupe in selenite gray. The interior is brown. It ...
I had the best buying experience at Mercedes Benz of White Plains. It was a preowned car, and the entire transaction took just a few hours. Daniel Malone was my sales agent. Very knowledgeable and very thorough. His personal videos added merit to the vehicle. An ultra smooth transaction. The car was great as well. The dealership was two hours away and well worth the time. Daniel and his team preplanned the entire visit. The entire team was COVID conscious, proper etiquette followed. Definitely felt safe. Excellent in every way, from initial phone call, to test drive, to signing and ...
I had the best buying experience at Mercedes Benz of White Plains. It was a preowned car, and the entire transaction took just a few hours. Daniel Malone was my sales agent. Very knowledgeable and very thorough. His personal videos added merit to the vehicle. An ultra smooth transaction. The car was great as well. The dealership was two hours away and well worth the time. Daniel and his team preplanned the entire visit. The entire team was COVID conscious, proper etiquette followed. Definitely felt safe. Excellent in every way, from initial phone call, to test drive, to signing and ...
There is no one that better exemplifies the Mercedes brand than Mike Chase and his group of sales people. Mike is a consummate professional and works with all customers to get great deals done. Really impressive. I highly recommend that if you are in the market for a Mercedes you make sure to visit Mercedes of White Plains and find Mike.
I would like to thank Ralph Rodriguez for the outstanding experience we had purchasing our GLS 450. Ralph was super attentive to our needs and explained the entire process to us. He went above and beyond to work with us in getting the car we wanted. Ralph even followed up with us after a few days to make sure we were happy with the vehicle. I highly recommend Mercedez-Benz Of White Plains and make sure you see Ralph Rodriguez. Thank You Ralph.
Very, professional and we not wait long.
Highly recommended. My wife and I went to 3 dealerships before going to MB of white Plains. The deals (for GLC 300 4matics) were great and people are the best! Ralph Rodriguez allowed us to spend as much time as we want when we checked through the vehicles and he gave us great offers that made us make the decision right at the dealership. He helped us from step 1 to final step (free car delivery to my apartment.) Because it was our first time buying a car, we didn't know much. He even helped us deal with an insurance company. I ...
I had a great experience with Mercedes Benz White Plains! Special thanks to Mike Chase and Josh Alexander for making the entire process so smooth and easy!! You guys went above and beyond 5 star service and I can’t thank you enough! I’ll always be coming back here and I recommend it to everyone!
Salesman gave me plenty of time and info on the vehicle I was interested in.
